For small businesses, nonprofits, and community organizations
Live Plan Build is a small business operations and technology partner. We help owners and teams get cognitive load off their plates, fix the places where work gets lost, and build systems that make the business easier to run and ready to grow.
You do not need to become a tech expert.
You don't need to know exactly what you need. That's what the conversation is for.
Start with your workday
LPB starts with what people experience at work, then traces why it keeps happening and what could change. Pick the view closest to yours.
What someone says at work
“The phone rang during the rush. Nobody could stop to answer it.”
That sentence is the clue. We follow it through the business instead of jumping to a software recommendation.
How it grows
What could change
Best starting point
Fix the defined breakdown first and create breathing room without rebuilding everything.
What happened at work today?
Small business owners do not wake up thinking about AI strategy. Pick the moment that sounds most like your week and follow what it does to the employee, customer, and owner.
Tuesday, 2:17 PM
The phone rings while both hands are already busy.
Your employee
He is writing up a repair order with a customer standing right there. The phone rings four times and stops. He tells himself he will check the voicemail later, and then a delivery shows up.
Your customer
She called once, waited, and hung up. Ninety seconds later she called the shop two miles away, and they picked up.
You
You never hear about that call. You just notice a slower week and wonder why the ads are not working.
What is broken, and what LPB changes
Every unanswered call gets an automatic text back within a minute, the caller lands in one place your team can see, and someone owns the follow-up by name instead of by luck.
Before
With a better system
Why we build this way
AI is a tool. People are the business.
Let's take some weight off.
Small business owners and their teams carry an enormous amount of information every day. The follow-ups. The scheduling. The customer questions. The reminders. The paperwork. The things someone has to remember to check, send, update, enter, or do again tomorrow.
We believe technology should carry more of that weight.
Live Plan Build uses systems, automation, and AI to reduce repetitive work, organize information, create consistency, and give people back capacity for the work that actually needs a person.
Carried in someone's head
Mental load
Handled by your systems
Systems, automation, and AI
Watch the repetitive work move over here.
0 of 8 handled automatically
Less mental load → more human capacity
We don't build technology to replace people. We build technology to give people more capacity.
Let technology handle what technology does well. Let people do what people do best.
Solo business owners
When you are the whole team, automation handles the repetitive work that otherwise lives entirely in one person's head. We are not trying to remove you from your business. We are trying to remove unnecessary work from you.
Does any of this sound familiar?
None of these feel urgent on their own. Together, they decide how much of the business has to run through you.
Why it gets harder, not easier
Manageable with 20 customers
Genuinely painful with 100
The workaround that holds today usually breaks at the exact moment business gets good.
A process that lives in your head
A bottleneck the whole team waits on
Nobody else can run it, so every busy week routes back through you.
One follow-up that slipped
Revenue you never knew you lost
Missed follow-up rarely announces itself. It just quietly stops showing up in the numbers.
Sometimes the problem you notice is not the problem that is actually costing you. That is worth an hour of thinking now instead of another six months of working around it.
What we do
Pick what is happening in your business and see the level of support that usually fits. Nothing to choose or buy first. You don't have to figure that out before we talk.
What this looks like at work
A landscaper sends 12 estimates a week and follows up on maybe four, because following up means remembering. The other eight are jobs nobody asked for twice.
Usually a
Typically $1,500 to $3,500
One clear problem that is costing time, customers, or attention right now.
We pick one focused improvement and build it, without rebuilding the whole business around it.
You don't have to figure that out before we talk.
One problem. One defined solution. One measurable improvement.
Book a Conversation
Who we build for
Small businesses first. Real operating problems.
Trades, food service, salons, retail, professional services, creators, nonprofits, and local service organizations. Different work, similar friction underneath.
The customer journey
How it works
Step 01 of 5
We learn how the business actually operates today. Not how it is supposed to operate.
What working together looks like
These ranges exist so you are not guessing. Your actual scope is set after we understand the business, and nothing is purchased from this website.
One focused problem
$1,500 to $3,500
Several connected areas
$4,000 to $7,500
Comprehensive operational work
$10,000 to $15,000+
Only if you want us to stay
Optional, after implementation
Launch is not the finish line
Business Foundation and Business Build engagements include 90 days of post-implementation support unless your agreement defines something different, so the team actually learns and uses what was built.
You get the access, documentation, and training to run what we build. Staying involved afterward is a choice, not a requirement.
See the full breakdownNot sure where you fit? You don't have to figure that out before we talk.
Who you are talking to
You're talking with Jenn Palmer, the founder of Live Plan Build. She is the person who picks up the conversation, and the person who stays involved in the work.
The conversation is about your business, not a pitch. What is happening day to day, where the friction shows up, and what may need to change. If LPB is not the right fit, she will tell you that too.
You don't have to figure that out before we talk.
The LPB Promise
You do not need to know what system you need.
You do not need to understand AI.
You do not need to know what a CRM is.
Tell us what's not working. We'll help you build what works next.
Community commitment
Live Plan Build is committed to supporting the organizations that hold communities together. Nonprofits, community groups, and mission-driven programs often run on limited time and limited resources, with people carrying far too much. Better systems create capacity for the work that matters.
One organization, every quarter.
Let's get started
One conversation. No jargon, no pressure, nothing to buy first. You don't need to know exactly what you need. That's what the conversation is for.
